Shipping policy

Shipping Policy

Thank you for choosing Pema Arts. We are proud to share authentic shawls and traditional craftsmanship from Nepal with customers around the world.

Order Processing

All orders are carefully prepared and dispatched from Kathmandu, Nepal.

  • Orders are typically processed within 3 business days.

  • Once your order has been shipped, we will provide you with the shipping details and tracking information via email.

  • Processing times may be slightly longer during holidays, peak seasons, or due to unforeseen circumstances.

Shipping Carriers

To ensure reliable and timely delivery, we work with trusted international courier services, including:

  • FedEx

  • DHL

  • UPS

  • Aramex

The carrier used for your shipment will depend on your destination and the most suitable service available at the time of dispatch.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is 5–7 business days for most international destinations.

Please note that delivery times are estimates and may vary depending on:

  • Customs clearance procedures.

  • Public holidays and weekends.

  • Weather conditions or transportation disruptions.

  • Delays caused by courier companies or local postal services.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and shipping details. You can use this information to monitor the status of your shipment.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

Pema Arts is not responsible for delays or additional charges resulting from customs procedures.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate when placing your order. Pema Arts is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or if you believe it has been lost during transit, please contact us as soon as possible. We will work closely with the shipping carrier to help resolve the issue and provide assistance wherever possible.

Contact Us

If you have any questions regarding shipping or delivery, please feel free to contact us. We are committed to providing a smooth and reliable shopping experience and are always happy to assist you.